Customer service and Sales Support [Trade store] | Parts Interpreter

Totaline, is the authorised distributor of genuine Carrier air-conditioning parts in Australia, and provide our customers with specialist HVAC aftermarket supplies to the air-conditioning, heating and refrigeration industry, providing them with a choice of solutions.

As a business, you will be joining a community of professionals, driven by purpose, innovation, and integrity, united by a shared mission: to deliver innovative solutions that make a real impact, where every team member plays a vital role in driving our growth and shaping the industry we serve.

About the role
This is a full-time trade customer service, sales and operations support representative [Parts Interpreter] role for our branch in Mile End-SA. Reporting to the Branch Manager, you will be responsible for providing excellent selling and service experience to our customers, aiming to achieve exceptional satisfaction and promoting Totaline as customers preferred one-stop-shop for all their after-market, parts and supply needs.

What you'll be doing

• Identifying customer needs and recommending appropriate products and solutions

• Processing sales orders and customer payments efficiently

• Aiming to contribute to branch growth through new customer acquisitions

• Providing knowledgeable and friendly assistance to customers at the trade counter

• Maintaining accurate inventory counts and stock management

• Liaising with the wider team to ensure customer queries are resolved in a timely manner

• You will also have shared warehouse responsibilities

What we're looking for

• Previous experience in a customer-facing sales role, ideally within the air conditioning and refrigeration industry is preferred though not essential

• Strong product knowledge and the ability to provide technical advice to customers

• Excellent communication and interpersonal skills to build rapport with customers

• Attention to detail and the ability to work accurately under pressure

• A proactive, customer-focused approach and the desire to exceed customer expectations

• Flexibility to work in a fast-paced, dynamic environment

What we offer
We offer an excellent remuneration package + super and additional opportunity to earn in incentive. You will have access to a range of additional benefits program, such as generous staff purchase discounts, salary sacrifice initiatives, self development through various internal training program and additional learning opportunities.

Ready to join our team and take the next step in your career! Apply now with a copy of your updated CV, detailing your experience, skills and achievement in the field.