Administration & Bookings Coordinator - Insurance

🌟 Bookings Coordinator / Scheduler

AAT Group

Melrose Park | Office-Based | Monday to Friday, 9:00am – 5:00pm

AAT Group is a well established and growing insurance building and repairs company seeking an experienced and organised Bookings Coordinator / Scheduler to join our professional office team in Melrose Park.

This is a full-time, office-based administration and scheduling role working closely with Estimators, insured clients and specialist trades. If you have strong appointment scheduling, diary management and customer service experience, this is an excellent long-term opportunity.

🔹 Key Responsibilities

• Appointment scheduling and diary management for Estimators

• Coordinating bookings with insured clients

• Organising and scheduling specialist trades for inspections and reporting

• Managing changes, rescheduling and urgent appointments

• Providing high-level customer service via phone and email

• Maintaining accurate booking systems and administrative records

• Supporting the broader operations and administration team

This is a fast-paced office administration and coordination role requiring strong organisation and attention to detail.

🔹 Skills & Experience

• Previous experience as a Bookings Coordinator, Scheduler, Office Administrator or Administrative Assistant

• Strong customer service and communication skills

• Experience with diary management and appointment scheduling

• Ability to work in a structured, high-volume environment

• Strong organisational and time management skills

• Experience within insurance building, construction, repairs or trades (highly regarded but not essential

🔹 What We Offer

• Stable, full-time position (Monday to Friday, 9am – 5pm)

• Professional, team-based office environment

• Growing insurance building company with long-term career opportunities

• Supportive leadership and structured processes

• Convenient Melrose Park office location

If you are an organised and proactive administration professional who enjoys coordinating schedules and delivering excellent customer service, we encourage you to apply.

Apply now to join AAT Group.