Xplan Systems Support Officer

Xplan Systems Support Officer

Join a high-performing professional services team in a hands-on role spanning systems support, process improvement and technology optimisation.

If you enjoy solving problems, improving workflows and delivering practical support that makes a real impact, this could be the role for you.

You will support core applications, improve workflows, maintain templates, assist with project delivery and provide first-line support across the business.

• Supporting the implementation, configuration and ongoing improvement of business applications and related processes.
• Providing responsive, high-quality support to internal users and triaging software issues as a key point of contact.
• Identifying inefficiencies, troubleshooting system issues and helping automate or streamline workflows.
• Maintaining process guides, templates, documentation and system-related records.
• Assisting with reporting, onboarding and offboarding, software updates and data integrity.
• Liaising with vendors and internal stakeholders to support projects and continuous improvement initiatives.
• Contributing to innovation-focused activities and helping drive better use of systems across the business.

You will be organised, analytical and solutions-focused, with experience in applications support, systems administration or product support. You will also bring strong communication skills, attention to detail and a proactive approach to continuous improvement.

• Degree qualified in Financial Planning, Commerce, Finance, Information Technology or a related discipline, or holding equivalent experience.
• Demonstrated experience in a similar applications, systems support or software-focused role.
• Previous exposure to professional services and supporting business applications in a client-focused environment.
• Experience with CRM systems, workflow improvement, template maintenance, automation or reporting.
• Knowledge of Xplan/Iress or a comparable platform, together with strong Microsoft Office skills including macros.
• Excellent attention to detail, stakeholder engagement skills and a proactive approach to continuous improvement.

Why join?

You will join a people-first, values-led organisation with a collaborative culture, genuine flexibility and a strong focus on wellbeing, connection and growth.

You will also benefit from structured development, on-the-job learning and the chance to build your capability in a supportive team.

If this sounds like your next move, please apply now.

Kiera Brown

***email_hidden***

0409 598 ***