Technical Representative

Boart Longyear is a global leader in drilling services, equipment, and performance tooling, serving the mining, energy, and infrastructure sectors since 1890. We combine innovation with deep operational expertise to support the safe and efficient discovery of natural resources around the world.

​Boart Longyear's Drilling Products division specializes in designing and manufacturing high-quality, innovative drilling equipment and performance tooling for the mining and drilling industries. With six global manufacturing locations and some of the most advanced drilling technology on the market, Boart Longyear continues to be innovators of the industry.

The Technical Representative position is a business-critical role, acting as the subject matter expert supporting the Boart Longyear capital and auxiliary equipment product lines and providing essential support to our customer and employee base.

Based out of our Adelaide facility, the purpose of this role is to test and support the development of new products, assist with the education/training of employees and customers, and provide feedback on product use and implementation. This role will spend approximately 50% of the year travelling to our various customer sites across Australia and Asia Pacific. This is a rare opportunity to travel the world while using your technical aptitude.

Want to know a little more about the role? Day-to-day responsibilities include:

·         Provide remote and on-site support for Boart Longyear drilling equipment, including the LF, LS and LM drill models.

·         Offer training and technical service support to customers on the operation of our drills and products.

·         Offer solutions and advice on optimizing product performance and ensuring efficient usage of equipment in various drilling applications.

·         Engage with both external and internal customers to address technical issues and support various ad hoc service needs.

·         Troubleshoot and conduct technical investigations as required to support the resolution of any problems

·         Collaborate with the Boart Longyear workshop to address technical issues.

·         Conduct product testing with new and existing customers, to assess and improve product performance.

·         Work with key internal and external stakeholders to develop new business, including identifying new opportunities and input into new product development.

·         Travel regularly within the Asia Pacific region, including on short notice, to fulfil the above responsibilities.

A few other things we’re looking for:

·         Minimum 3-5 years’ experience in a Mechanical Trade,

·         A solid understanding of mechanical principles including hydraulic and electrical.

·         Experience with drilling products and processes.

·         Experience in the mining or drilling industry preferred.

·         Commitment to exceptional customer service, with a results-driven mindset.

·         Ability to maintain relationships with key account customers and internal stakeholders.

·         Excellent communication skills – verbal and written

·         Attention to detail, strong initiative and the ability to work autonomously and as part of a team.

·         Proficient in MS Office suite.

·         A current driver’s license.

·         Ability to travel, sometimes at short notice, for approximately 50% of the year (depending on business demands).

In return, you will receive:

·         An opportunity to work as part of a truly global organisation, collaborating with teams across multiple regions and value streams

·         Competitive remuneration package, including various travel allowances.

·         Access to our Employee Assistance Program (EAP) for you and your immediate family

·         Access to a broad range of employee discounts, including health insurance, travel and lifestyle.

·         Career development opportunities within a global business with a strong focus on growth and continuous improvement.

Boart Longyear is an Equal Opportunity Employer, and our success is driven by the skills and dedication of our people. As we grow, we want to expand our reach to include an even more diverse employee base. Our vision is to create a unified workforce which welcomes and celebrates the unique attributes of individual employees across all diversity categories.

At Boart Longyear, we don’t just drill — we innovate, we lead, and we grow together. Sound like your kind of team? Apply now.