Technical Support Specialist

Technical Support Specialist
Company: Winntus Formwork Engineering
Location: Kings Way, Block 500, Adelaide, South Australia, Australia
Salary: AUD 86,000 per year

About the Company

Winntus Formwork Engineering is a respected engineering and construction solutions provider specializing in innovative formwork systems and project support services. We are committed to delivering high-quality solutions to our clients and are seeking a dedicated Technical Support Specialist to join our Adelaide team.

Position Overview

The Technical Support Specialist will provide technical assistance and IT support to employees and clients, ensuring the smooth operation of hardware, software, networks, and business systems. This role requires excellent troubleshooting skills, strong customer service abilities, and a proactive approach to problem-solving.

Key Responsibilities

• Provide first and second-level technical support for hardware, software, and network-related issues.
• Diagnose, troubleshoot, and resolve technical problems efficiently and effectively.
• Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and peripheral equipment.
• Support Microsoft Windows environments, business applications, and cloud-based services.
• Manage user accounts, permissions, and access controls.
• Monitor system performance and identify opportunities for improvement.
• Escalate complex technical issues to senior IT personnel or external vendors when necessary.
• Maintain accurate records of incidents, service requests, and technical documentation.
• Assist with IT infrastructure upgrades, software deployments, and system implementations.
• Deliver exceptional customer service and technical guidance to end users.

Required Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 2 years of experience in a technical support, help desk, or IT support role.
• Strong knowledge of Windows operating systems, Microsoft 365, and desktop support.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN technologies.
• Experience with ticketing systems and remote support tools.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and interpersonal abilities.

Preferred Qualifications

• Experience supporting engineering, manufacturing, or construction industry environments.
• Knowledge of Active Directory, Azure, and cloud-based technologies.
• IT certifications such as CompTIA A+, Network+, Microsoft Certified, or equivalent.
• Familiarity with cybersecurity best practices and endpoint security solutions.

Benefits

• Competitive salary of AUD 86,000 per year.
• Ongoing training and professional development opportunities.
• Supportive and collaborative work environment.
• Career progression opportunities within a growing organization.
• Access to modern technologies and IT infrastructure.
• Employee wellness and assistance programs.
• Stable full-time employment with long-term growth potential.

How to Apply

Interested candidates should submit their resume and cover letter detailing their technical support experience, qualifications, and career achievements. We encourage motivated professionals with a passion for technology and customer service to apply.

Pay: Up to $86,000.00 per year

Benefits:

• Housing allowance
• Maternity leave
• Salary packaging
• Travel reimbursement

Work Location: In person