Front Desk Team Member

Step Up to the Challenge!

Join our busy Front Office team in North Adelaide, providing reception & reservation facilities for on-site guests and managed properties.

This isn't a standard reception role; it's a chance to apply your experience, handle varied shifts, and manage complex guest requirements with confidence and calm.

Key Responsibilities:

Seamless Shift Management: Confidently run the desk, handle check-ins/outs, reservations and guest enquiries for all properties.

Problem-Solving: Resolve guest issues (technical, billing, service recovery) with professionalism, diplomacy, and a positive outcome.

Operational Excellence: Maintain 100% accuracy in cash handling, daily reporting, and managing reservations across the PMS.

Local Expert: Provide outstanding local area knowledge and recommendations for attractions and dining.

Our expectations:

Hotel Experience: Guest Service Agent (GSA), Shift Leader, or Front Office Supervisor.

Working knowledge in a major hotel PMS system (e.g., Opera, RMS, Protel, or similar).

Leadership Qualities: strong communication, organisation, & calm leadership skills during busy or challenging periods.

Flexibility: working over a 5 days over a 7-day roster, ready to jump into morning (from 7am) or evening shifts (to 10pm) as needed, no overnight shifts!

We offer:

Great Team Culture: Become part of a proactive, small, and supportive team focused on delivering high-quality service.

Competitive Pay: Receive excellent casual pay rates plus applicable penalty loadings & free Car Parking.

On going opportunity: Grow your career, with access to jobs through our hotel network.

Apply Now! If you are a professional, experienced, and energetic hospitality star ready to take on a dynamic front desk role, please submit your resume and a cover letter