Executive Housekeeping Manager

Executive Housekeeper

Adelaide CBD Accommodation Group

Lead People. Drive Standards. Build Culture.

An exciting opportunity exists for an experienced and people-focused Executive Housekeeper to lead the housekeeping operations across two established Adelaide CBD accommodation properties.

Reporting directly to the General Manager, this role is responsible for leading a team of Housekeeping Supervisors and Room Attendants while ensuring exceptional presentation standards, guest satisfaction and operational efficiency across both properties.

This is a leadership role for someone who enjoys developing people, creating strong teams and taking pride in delivering exceptional standards.

We are looking for a hands-on leader who leads from the front, supports their team and takes ownership of outcomes.

About the Role

You will oversee all housekeeping operations across both properties, ensuring accommodation rooms, public areas and back-of-house spaces are maintained to the highest standards.

You will play a key role in developing supervisors, supporting team members and creating a positive and accountable workplace culture.

This role combines operational leadership, staff development, quality assurance and financial responsibility.

Key Responsibilities

Leadership & Team Development

• Lead, mentor and develop Housekeeping Supervisors and housekeeping employees

• Build a positive, engaged and high-performing housekeeping team

• Conduct recruitment, onboarding and training of housekeeping staff

• Conduct regular team meetings and training sessions

• Manage employee performance and development

• Drive accountability, professionalism and continuous improvement

• Foster a culture of teamwork and pride in presentation standards

Housekeeping Operations

• Oversee daily housekeeping operations across both properties

• Ensure exceptional room presentation and cleanliness standards

• Conduct quality inspections and support Supervisors in maintaining standards

• Monitor guest feedback and implement improvements where required

• Manage deep cleaning schedules and quality assurance programs

• Ensure departmental procedures and service standards are consistently followed

• Support operational requirements during busy periods when required

Rostering & Labour Management

• Prepare and manage departmental rosters

• Ensure staffing levels align with occupancy forecasts and operational requirements

• Monitor productivity and labour performance

• Manage labour costs within approved budgets

• Drive efficiency whilst maintaining service standards

Inventory & Purchasing

• Manage linen inventories and par levels

• Oversee stock ordering and inventory control

• Conduct regular stocktakes and inventory audits

• Ensure purchasing remains within budget

• Minimise waste and maximise operational efficiency

• Liaise with suppliers and contractors as required

Systems & Administration

• Oversee the effective use of Flexkeeping and other operational systems

• Maintain housekeeping records, procedures and training documentation

• Monitor departmental performance and productivity

• Assist with reporting and operational planning

Guest Experience

• Maintain exceptional guest service standards

• Investigate and resolve housekeeping-related guest concerns

• Drive initiatives that improve guest satisfaction and online review performance

• Ensure presentation standards consistently exceed guest expectations

Workplace Health & Safety

• Maintain a safe and compliant workplace

• Ensure team members follow all WHS requirements

• Promote safe work practices and correct use of equipment and chemicals

• Monitor compliance with company policies and procedures

About You

You are a visible and approachable leader who enjoys coaching people, building strong teams and maintaining high standards.

You lead by example and are comfortable spending time on the floor supporting your supervisors and team members.

You take pride in presentation, organisation and delivering an outstanding guest experience.

You may currently be working as:

• Executive Housekeeper

• Assistant Executive Housekeeper

• Housekeeping Manager

To Be Successful You Will Have

• Previous housekeeping leadership experience within hotels, serviced apartments or accommodation

• Strong people leadership and communication skills

• Experience managing teams, rosters and productivity

• Strong attention to detail and presentation standards

• Experience managing labour costs, inventory and purchasing

• Excellent organisational and problem-solving abilities

• A positive, hands-on leadership style

• A passion for guest service and team development

Why Join Us?

• Lead housekeeping operations across two established Adelaide CBD properties

• Work within a supportive and growing leadership team

• Significant responsibility and autonomy

• Opportunity to influence culture, standards and team development

• Stable and established business with strong market presence

• Genuine opportunity to make a meaningful impact

Salary

Competitive salary package based on experience.

If you are a passionate housekeeping leader who enjoys developing people, maintaining high standards and creating a positive team culture, we would love to hear from you.