Medical Administration Manager - Icon Cancer Centre North Adelaide

Medical Administration Manager – Icon Cancer Centre North Adelaide

Administration, Adelaide, Full Time, Icon Cancer Centre Australia

• Lead Your Team
• Supportive Environment with Training Provided
• Rewarding Work with patient focussed organisation
• Permanent, Full-Time (Monday to Friday)

Medical Administration Manager – Icon Cancer Centre North Adelaide

This patient-facing role reports to the Site Manager and is responsible for leading the administration team in providing high levels of service to patients, doctors, and clinical teams. The role requires close coordination with all disciplines and includes team management, billing, data entry and auditing, rostering, site maintenance, training and development, and oversight over other daily activities. It is a full-time permanent position, working 76 hours per fortnight (5 days a week, Monday to Friday, between 7:30am and 6:00pm).

Key Responsibilities

• Offer a warm, safe, and supportive environment for all stakeholders, including patients, doctors, and external visitors.
• Provide supervision and oversight of the Administration team, identifying and providing opportunities for ongoing training and support.
• Ensure timely and coordinated patient appointment times and effective reception services.
• Facilitate recruitment of the administration team.
• Process Medicare and private billing, ensuring accuracy and compliance with legislative requirements.
• Ensure accuracy in patient medical records and maintain privacy standards.
• Participate in and contribute to facility accreditation processes.
• Implement practice changes and quality improvements within the team.
• Under guidance of the Site Manager, manage resources to meet KPIs and targets.
• Work productively and collaboratively with other leaders to deliver high levels of patient care.

About You

We are searching for an enthusiastic Medical Administration Manager with outstanding presentation and customer service skills. The ideal candidate is highly motivated, positive, and capable of managing day-to-day administration activities and providing occasional assistance across all sites.

Skills & Experience

• Experience leading a team in the provision of high levels of service to patients or customers.
• Well-rounded understanding of health administration within a high-care medical environment.
• Ability to work autonomously and effectively in a team, plan, coordinate and organise workloads to achieve high-quality patient service outcomes on time.
• Ability to prioritise and manage time effectively.
• Prior knowledge and experience in training and development programmes.
• Proven ability to establish successful customer relationships with patients, doctors and other stakeholders.
• Excellent computer skills and eye for continuous improvement.
• Knowledge of legislative requirements in a health care setting (desirable).
• Qualification or training in management and leading teams (desirable).

Icon Cancer Centre is a pioneer of private cancer care in Australia with over 35 years of experience. There are currently 40 cancer centres across Australia and a joint venture in New Zealand, with several in development. These centres include dedicated oncology, haematology, and radiation oncology facilities, as well as comprehensive cancer centres that integrate all services under one roof.

Our Culture and Benefits

• Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands.
• Rewards Portal: Discounts and cash-back on experiences, travel, dining and shopping.
• Employee Assistance Program: Access confidential external counselling and support services.
• Development Pathways: Set individual goals with leaders across the business and grow your career.
• Online Courses: Free access to an abundance of online courses in clinical and non-clinical categories.
• Paid Parental Leave: Supporting you both personally and professionally.

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.

Icon is committed to managing the risk of transmission of specified vaccine-preventable diseases (VPDs). Certain roles may require the successful candidate to provide evidence of vaccination against or non-susceptibility to specified VPDs.