General Manager

General Manager: 

A high-growth professional services firm is seeking a commercially minded General Manager to strengthen internal operations, reporting discipline, accountability, and execution across the business. 

This is a newly created leadership role, positioned between the CEO and the broader internal team, with a clear mandate to improve operational consistency, reduce dependency on the CEO across business-as-usual activity, and support the firm’s continued growth. 

The business partners with ambitious organisations to improve clarity in decision-making through commercial insight, systems, and strategic advisory. As the firm continues to grow, this role will be central to ensuring the internal operations, reporting, processes, people, technology and client experience can scale with confidence. 

This opportunity suits someone who enjoys bringing structure, commercial discipline, and calm leadership into a growing business where ideas, energy, and opportunity already exist.

About the Role: 

You will take ownership of key operational, reporting and accountability functions across the firm, working closely with the CEO and senior leaders to ensure the business is executing against its strategic priorities. 

A core part of the role will be preparing, enhancing and consolidating monthly and quarterly reporting across financial performance, budgets, key business drivers, actions and ecosystem progress. 

You will work with Heads of Service and internal leaders to gather meaningful input, challenge assumptions, improve visibility, and ensure the CEO has clear, timely and commercially useful information to support decision-making. 

Beyond reporting, you will oversee the Administration and Support function, contribute to internal process improvement, support technology alignment, and help ensure the client experience remains consistent, professional and scalable as the business grows.

Key Responsibilities: 

• Lead the coordination, preparation and enhancement of monthly and quarterly business reporting 

• Own budget setting, forecasting coordination and reporting consolidation across the firm 

• Work with Heads of Service to gather inputs, challenge assumptions and improve business visibility 

• Track financial performance, business drivers, OKRs, actions and ecosystem progress 

• Support the execution of FY26 and FY27 strategic priorities through clear accountability and follow-through 

• Oversee general operations across the firm and broader business ecosystem 

• Lead and support the Administration and Support function, including the Administration Manager and support team 

• Improve internal processes to create consistency, efficiency and scalability 

• Ensure client onboarding and client experience processes are clear, professional and consistently delivered 

• Support technology alignment across the business, including identifying redundant systems and improving application use 

• Coordinate internal people and culture administration, including employment details, contracts and new starter support 

• Ensure leaders and team members remain accountable for agreed actions and business priorities 

• Maintain strong communication between the CEO and key internal leaders  

• Contribute to brand consistency across team members, clients and ecosystem partners 
  

About You: 

You are a commercially astute operator who can bring structure, discipline and clarity into a growing professional services business. You are comfortable working close to a CEO, but confident enough to own outcomes, challenge thinking constructively, and ensure the right information, systems and accountabilities are in place. 

You will likely bring: 

• Experience in general management, operations, finance, commercial management or business leadership roles 

• A strong financial background, with the ability to prepare, interpret and challenge budgets, forecasts and management reports 

• The ability to translate strategy into clear operational plans, actions and accountability 

• Strong reporting, communication and stakeholder management skills 

• Confidence working with senior leaders and holding people accountable in a constructive way 

• A structured, disciplined and commercially practical mindset 

• The ability to improve processes, systems and workflows without overcomplicating them 

• Sound judgement, discretion and the ability to protect time, energy and focus across the business 

• A calm, thoughtful and authentic leadership style 

• Experience working in professional services, advisory, accounting, consulting or another high-trust B2B environment will be advantageous 

This role will suit someone who gets a buzz from solving problems, improving consistency, and helping a business execute well. It will not suit someone who relies on politics, visibility, or simply replicating what they have done in a previous role without understanding the business context. 

Why This Role: 

• Newly created senior leadership position with genuine influence and ownership 

• Opportunity to work closely with an experienced CEO and leadership team 

• Play a key role in strengthening the firm’s operations, reporting and accountability 

• Help create the structure required for the business to scale with confidence 

• Lead meaningful improvements across operations, administration, technology, reporting and client experience 

• Join a growing advisory firm with a strong brand, clear ambition and a collaborative leadership environment 

If this sounds like a role where you can bring your commercial discipline, operational leadership, and clear thinking together, we will value reviewing your application.