Service Management Officer

About the Company

Our client is a high‑profile Australian Government organisation operating at the forefront of national security, cyber defence and advanced technology. They play a critical role in protecting Australia from global threats and supporting national interests through cutting‑edge cyber and intelligence capabilities.

About the role

Service Management officers oversee the delivery and support of IT tools and services to users throughout the organisation, and sometime to external users as well. They look for opportunities to improve service delivery support and ensure it meets user and business needs.

Role Responsibilities

• Contribute to the implementation and maintenance of a complex ICT environment containing both Windows and Linux based systems. 
• Identify operational ICT issues and contribute to their resolution, including confirmation that resolutions are in accordance with agreed standards and procedures. 
• Assist in documenting existing and new features and processes related to system support and enhancement by providing input into the development and improvement of knowledge articles and Standard Operating Procedures. 

Technical Skills

Experience in administering Windows and/or Linux operating systems. Experience in administering infrastructure such as virtualisation, databases and storage platforms.

The successful candidate will demonstrate attributes of SFIA Level of Responsibility 4.

What is on offer

• 12-month contract, with 2 x 12-month extension options.
• Competitive hourly rate.

Security Requirements:

To be eligible for this role, you must be an Australian Citizen. Due to the work environment, our client has requested that all candidates are required to hold a current TSPV Security Clearance. The successful candidate will need to undergo an additional security assessment before commencing in the role.

How to Apply

Please upload your resume to apply. Please provide a supporting statement highlighting your skills, experience, and capability against the position description to complete this application process. We will be in touch with instructions for suitably skilled candidates. Submission closes by COB, Thursday 2nd July 2026.

Please call Kandice Halls on 0480 002 *** for any further information . Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification, and any other client-requested checks.

Why partner with Whizdom?

We’re Whizdom. We view you as an extension of our strong, dependable brand and have differentiators which really are different! The Whizdom way:

• We pay our contractors same day you submit your timesheet!
• We are Level 3, DISP certified and have signed the Veteran Employment Commitment and been awarded the highest level of compliance to this important initiative, proactively assisting veterans transitioning from the forces to civilian roles. We’ve been lucky enough to win industry awards for our high level of process compliance and are ISO 9001 certified. Our commitment to reducing Greenhouse Gas Emissions has been accredited in line with large global organisations.
• We value diversity and welcome applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability.

Our team of talented people are passionate about your experience, doing the right thing always, with a focus on your long-term career goals. We even give you a best in industry merch pack! Even if this role isn’t the exact fit for you, we would love a chat, contact us to find out more!