Service Desk Trainer

• Department for Health and Wellbeing – Digital Health SA – Technology & Infrastructure – Service Desk
• Salary: $89,007 to $98,991 – ASO5 – Full Time / Ongoing – Permanent

Overview:

• The Service Desk Trainer is responsible to the Service Desk Manager, for the coordination and delivery of the training requirements for the Digital Health SA Service Desk team.
• The incumbent will be responsible for the development and delivery of effective and knowledgeable training material for induction and refresher training, as well as additional or altered training requirements introduced through business change.
• The incumbent will be a subject matter expert on the function and operation of the Service Desk including incident and service request management in accordance with policies, procedures and service level agreements.
• The position will provide training of staff as directed in the correct use of all Service Desk processes, including standard desktop applications and hardware. 
• The incumbent will be required to share experience with more junior staff and provision of performance feedback to other Team Leaders and Direct Reports. 

Digital Health is committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, members of the LGBTIQA+SB community and people who live with disability and/or neurodivergence.

We are committed to making workplace adjustments to provide a positive and supportive work environment. You are encouraged to let us know if have any support or access requirements during the recruitment process and beyond to ensure you can perform at your best.

The South Australian public sector promotes diversity and flexible ways of working part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Appointment will be subject to a satisfactory Criminal History Check and appropriate immunisation requirements.

Job ref: 935862

Criminal History Screening Requirement

• A ‘National Police Certificate’ NPC (also known as a ‘Nationally Coordinated Criminal History Check’ NCCHC) for employment involving no contact with vulnerable groups is required for this position (general employment)

Immunisation Risk for this position is Category C (minimal patient contact) 

SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Enquiries

Andrew Etherington   
Service Desk Manager
Phone: 0435 964 ***
E-mail: ***************@sa.gov.au

Application Closing Date

Friday, 3 July 2026 – 11:55 PM

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