● Drive team performance through confident leadership, coaching and a culture of excellence

● Grow your leadership and commercial edge with Australia’s largest provider of government-funded hearing care

● Permanent, full-time position

● Working at Modbury & Elizabeth locations (this is an onsite position)

Want to improve the lives of Australians, no matter who they are?

Join us and build a career and future you’ll be proud of.

It matters more at Hearing Australia

Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.

Your opportunity

As a Centre Manager, you’ll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you’ll also love the feeling of helping children and adults who need us. Here’s how you’ll do it:

Lead with impact by coaching your team to perform at their best and feel supported to succeed
Use your business insight to drive performance, strengthen client outcomes and create opportunities for growth
Effectively manage the day-to-day operations of the centre
Sales generation; meet monthly, quarterly, and annual sales targets
Analyse reports and utilise the appointment book for planning, forecasting and effective utilisation of resources
Provide accurate reporting information to the General Manager on business operations and provide input on strategy and direction of the Centre
Provide effective leadership, mentoring and coaching to ensure effective development of direct reports
Manage employee issues, with support from HR and the General Manager
Plan and implement effective local marketing strategies to ensure throughput targets are exceeded in partnership with Marketing and Sales and the General Manager
Manage and merchandise a range of products; including ordering, receiving, sales and returns
Ensure good standards for quality, customer service, and health and safety are maintained and client needs are met
Resolve complex and escalated client issues, escalating further when required
Develop effective working relationships with local stakeholders, including GPs, other referrers and teachers

What you’ll bring

We welcome interest from those who embrace quality customer service, are dedicated to continual improvement, and possess the enthusiasm to grow with us through innovation and community partnering. You’ll bring:

Tertiary qualifications in a business discipline and/or relevant experience
Experience in people management
Proven ability to deliver commercial results to the business
Proven ability to apply effective planning and problem-solving skills
Knowledge of, and commitment to, EEO and WHS practices
High level of energy, drive and a strong work ethic
Experience as a results oriented, team leader and team player

What matters most? It’s simple – your drive to help anyone and everyone who needs us. And you’ll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.

Why Hearing Australia?

There’s so much to love about a role with us. But our people say there’s three things that set us and their careers apart. They’re about:

● How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you’ll know you’re making a contribution that really means something

● Who we work with: Here, you’ll support and empower clients of all backgrounds. That’s what drives our teams and what makes them so special

● Where we’re going next: As our industry evolves, we’re committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.

What does that mean for you?

As a Centre Manager, you’ll know that every day, your work is helping children and adults who need us most. Just ask Victoria one of our dedicated Centre Managers about why they choose to work with us:

“I work with a group of such compassionate and wonderful humans. I want to help and support the team around me by making sure they feel safe and valued in their workplace.”

You’ll also enjoy a range of benefits, including:

Attractive salary package includes a generous 15.4% superannuation
Paid parental leave
Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers)