Join Vertical Scope Group’s (VSG) Professional Services Division in Adelaide as we are seeking a driven, highly skilled and competent TS-PV cleared, Service Management Officer to join our award-winning team in supporting our Defence and National Intelligence Community customers. About you: Experience in administering Windows and/or Linux operating systemsExperience in administering infrastructure such as virtualisation, databases and storage platforms.Previous incident management experienceAdelaide basedMust hold a TS PV security clearance About the role: Contribute to the implementation and maintenance of a complex ICT environment containing both Windows and Linux based systems.With guidance, capture and respond to incidents, problems and changes within the IT service management platform. Communicate with customers/system owners to establish the severity and urgency of the fault. Identify steps to resolve the issue or provide a suitable workaround to the customer whilst further investigation occurs. Escalate issues and give briefings to staff members and management as required.Identify operational ICT issues and contribute to their resolution, including confirmation that resolutions are in accordance with agreed standards and procedures.Assist in documenting existing and new features and processes related to system support and enhancement by providing input into the development and improvement of knowledge articles and Standard Operating Procedures.Participate, as required, in teamwork activities with staff to build skilled experience and support knowledge transfer across the team. About Us: As a 100% Australian owned and operated consultancy with a DISP Level 3 membership, we’ve built a reputation as a trusted, expert, and reputable partner delivering impactful ICT and Cyber solutions to the nation’s most important programs. Multi-award winners including:RCSA 'Excellence in Diversity, Equity, Inclusion and Belonging'RCSA ‘Excellence in Client Services’RCSA ‘Excellence in Social Purpose’ What We Offer Our People:Flexible work options (when available)Birthday leave & generous Defence leavePaid industry events & annual conferenceUpskilling with RTO partners + budget for certificationsAdditional super contributionsFortnightly payrollAccess to diverse, secure, and exciting programs Apply Now or Reach Out: If you're passionate about using your expertise to support critical programs and want to be part of a team that truly values people — express your interest today.Apply with your CV or contact us for a confidential conversation. Know someone perfect? Refer them through our $1,000 referral program: www.verticalscope.com.au/refer-a-candidate Vertical Scope Group values diversity and encourages applications from veterans, Aboriginal and Torres Strait Islander peoples, and individuals from culturally and linguistically diverse backgrounds