Claims & Customer Service Officer

Our client:  

This is your opportunity to join one of Australia’s largest and most established workers compensation and personal injury claims management organisations, supporting injured workers and employers through the recovery and return-to-work process.

Why this role?

Looking for a stable job that’s more than just a call centre role? Step into a structured claims career with a leading national organisation where you’ll be trained to make real decisions that impact injured workers’ access to support and compensation. It’s fast-paced, phone-based work, but with genuine structure, purpose, and long-term career pathways into insurance and claims.

What you’ll be doing:

You’ll be the first point of contact in the claims process, responsible for:

• Taking inbound and making outbound calls with workers, employers and providers
• Asking questions and gathering information to support claim decisions
• Reviewing evidence and supporting documents to help determine claim outcomes
• Making liability decisions in line with legislation and guidelines
• Helping customers understand the claims process clearly and professionally
• Ensuring accurate records and timely action on all claims
• Working to structured targets, timeframes and quality standards

You’ll receive:

• Attractive salary of $70,000 + super
• Hybrid working (up to 2 days WFH once trained)
• Stable full-time permanent employment
• Career progression in a growing national business
• Full paid training and structured onboarding
• A clear pathway into claims, insurance and specialist roles
• Supportive team environment with coaching and development
• Employee wellbeing programs and support services
• Discounts, rewards programs and incentive opportunities

What we’re looking for:

• Confident communicating over the phone and handling conversations professionally
• Comfortable in a high-volume, structured environment 
• Able to think logically, follow process, and make decisions based on information
• Detail-focused and organised
• Resilient, adaptable, and comfortable working in a fast-paced role
• Experienced in customer service, call centre, retail, hospitality, admin or similar roles

Experience in insurance, legal, claims or government services is a bonus - not a requirement.

Ready to apply?
If you’re looking to move into a stable, well-supported role with real career progression, this is a strong next step.

Interviews are commencing immediately. For further enquires, reach out to ******@smaart.com.au
Additional information

• $70K + super salary with stability in a leading national organisation
• Hybrid working (post-training), supportive team environment and ongoing coaching
• Structured onboarding with clear career pathways into claims and insurance