Team Leader

Classification: ASO6
Salary Range: $102,171 - $108,071 + Superannuation
Duration: Ongoing
Vacancy Type: Full Time
Number of Positions Available: Multiple
Closing Date: 11:30pm, Sunday 28 June 2026

About the Opportunity

What the role entails:

As a Team Leader you will be responsible for delivering:

• Participation in the leadership group within the Customer Services Branch and across the Public Trustee;

• Leading, planning, and co-ordinating the day-to-day activities of a team to ensure the timely and efficient delivery of customer service;

• Provide high quality technical advice

• Driving and implementing change management processes;

• Coaching, mentoring and developing team members;

• Assisting in the timely resolution of customer and stakeholder queries and complaints;

• Participating in compliance and audit programs; and

• Exercising significant delegations from the Public Trustee

The ideal person 

The successful candidate will demonstrate:

• Proven ability to motivate, manage, train and develop people 

• Excellent written and oral communication skills, including the preparation of briefings and reports to executive and senior management

• Experience in managing a team, particularly in a climate of continuing change 

• Proven ability to analyse and exercise sound judgement

• Demonstrated knowledge and understanding of either the administration of estates and/or Will making or financial accounting and reporting

• Experience in interpreting and working with legislation, policies and procedures 

• Experience in providing expert technical, advisory or consultation services to the relevant industry

• Knowledge of risk management assessment 

About the Business

The Office of the Public Trustee (Public Trustee) operates as part of the Attorney-General’s Department and was established on 1 January 1881, under the Public Trustee Act 1995 (SA). It offers services to South Australians, including will preparation, powers of attorney, and administration of deceased estates and trusts.  The Public Trustee is also responsible for managing the personal, legal, and financial affairs of individuals who are unable to handle these matters on their own. At the heart of our work is our commitment to protecting the wishes and interests of those we serve.

Special Conditions for Employment

Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.

• Some out of hours work may be required.

• Some interstate and intrastate travel may be required.

• The South Australian public sector promotes diversity and flexible ways of working, including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Additional Notes

You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specification.

For further information about this exciting opportunity that is not covered by this website please contact Tracy Shepherd, on (08) 8372 75***or **********@sa.gov.au.

Click Apply and follow the prompts to submit your application.

The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.