Customer Service Officer

Are you an experienced Customer Service professional who enjoys building strong relationships, managing customer orders, and working in a fast-paced manufacturing environment?

We are partnering with a well-established Australian manufacturing business seeking a Customer Service Representative to join their team. This is a fantastic opportunity for someone who thrives on delivering exceptional customer experiences while coordinating orders, logistics, and stakeholder communication.

About the Role:
Reporting to the Customer Service Manager, you will play a key role in supporting customers from initial enquiry through to delivery, ensuring a seamless and positive customer experience.

Key responsibilities include:

• Managing customer enquiries via phone and email
• Processing customer orders and quotes accurately and efficiently
• Maintaining customer records and product information within the CRM/ERP system
• Coordinating deliveries and communicating order updates to customers
• Building strong relationships with customers, suppliers, and internal stakeholders
• Assisting with customer product specifications and documentation
• Monitoring inventory levels and customer stock requirements
• Investigating and resolving customer queries in a professional manner
• Collaborating closely with production, warehouse, administration, and sales teams

About YouTo be successful in this role, you will bring:

• Previous experience in Customer Service, Customer Support, Internal Sales, or Order Processing
• Strong administrative and data entry skills with high attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and deadlines
• Strong problem-solving and stakeholder management skills
• Experience working within manufacturing, packaging, logistics, supply chain, or industrial environments will be highly regarded
• Confidence using CRM, ERP, or business management systems

What's on Offer?

• Join a stable and growing manufacturing organisation
• Supportive and collaborative team environment
• Diverse role with customer interaction and operational coordination
• Opportunity to develop long-term career growth within the business
• Full-time permanent position

If you're looking for your next customer service opportunity within a fast-paced manufacturing environment, we'd love to hear from you. Apply now or contact us for a confidential discussion.

Sarah Wilkinson- Morgan Consulting