Customer Service Representative

About Us

Pope Packaging is a leading Australian supplier of paper, plastic and textile packaging products designed to suit a large range of industrial, commercial and retail applications. Family owned and operated, with manufacturing and distribution sites across most Australian capital cities.

With a recent $50 million investment in new production lines, warehouse upgrades, and a brand new office space, this is an exciting time to be joining the business. Stable, growing, and genuinely investing in its people and infrastructure.

About the Role

This is a full-time, permanent CSR position reporting to the Customer Service Manager. You'll manage B2B accounts end-to-end, quoting, order entry, dispatch coordination, artwork liaison, and everything in between. You'll work closely with production, warehouse, and the internal sales team, acting as the key intermediary for information flow across the business.

This is a client-facing role where you'll be the main point of contact for a portfolio of customers. Strong communication, organisation, and the ability to juggle competing priorities are what matter most. Any systems you'll need are straightforward to pick up on the job.

Key Responsibilities

Customer Service & Communication

• Manage customer enquiries primarily via email, with phone communication as required

• Proactively communicate order status and delivery updates before and after dispatch

• Build and maintain strong customer relationships through regular contact and CRM updates

Order Management & Dispatch

• Process customer orders accurately in Microsoft Dynamics 365 (D365), flagging pricing discrepancies to management

• Expedite or de-expedite orders and coordinate dispatching to meet customer timelines

• Monitor your clients' inventory and send weekly customer stock schedules

• Process invoices & credits, maintain well-organised order documentation, and keep accurate records in D365 and shared drives

Quoting & Product Information

• Prepare and send accurate customer quotes as requests come in

• Provide product information including HACCP (food safety methodology) documentation, brochures, and website links as required

Artwork & Specification Coordination

• Liaise with the artwork supplier regarding proofs, specifications, and printing plates

• Create and maintain accurate customer product specifications in D365

About You

• Strong organisational skills with the ability to prioritise a busy, varied workload

• Excellent verbal and written communication skills, you'll be the voice of the business for your clients

• Confident managing multiple accounts and competing deadlines without losing track of detail

• Comfortable learning new systems and processes (D365 training provided)

• Full and unrestricted Australian working rights, sponsorship is not available

Highly Regarded but Not Essential

• Previous B2B customer service or account management experience

• Experience in a manufacturing or supply chain environment

• Certificate or diploma in Business Administration or Customer Service

• Valid driver's licence and reliable transport to site

Why Join Us

• Stable, permanent full-time role with a long-standing SA business

• Brand new office environment and modern facilities on site

• Genuine scope to grow your skills across customer service and administration

• Supportive team culture in a business that's actively investing in itself

• Convenient Wingfield location with onsite parking

Pre-Employment Requirements

Successful applicants will be required to complete a pre-employment medical and drug and alcohol screening.

How to Apply

Click Apply Now and submit your current resume and a short cover letter outlining your relevant experience and your interest in the role. Please note that interviewing may commence before the closing date.

Applications from recruitment agencies and third parties will not be accepted.