Customer Advisor

The opportunity

We have a new opportunity within our Premium Operations team for a motivated and customer-focused individual to join us as a Customer Advisor.

As part of our largest operational team, this role plays a key part in supporting South Australian employers to meet their premium and registration obligations under the Return to Work scheme. If you enjoy problem-solving and delivering high-quality customer service, this is a great opportunity to build a meaningful career.

About the role

This is a full-time, ongoing position.

Customer Advisors manage complex premium and registration matters, including:

• analysing enquiries and providing insurance-related advice to employers
• determining SAIC classifications and processing new registrations, amendments, and updates to employer records
• maintaining accurate documentation and records, including detailed notes
• negotiating payment arrangements and supporting premium compliance, including monitoring and following up outstanding premiums
• investigating industry activity and applying legislation, policy, and procedures to inform decision-making
• investigating and resolving employer enquiries and complaints within required timeframes
• handling diverse customer enquiries across multiple channels.

This role suits candidates with strong analytical capability and experience in insurance, underwriting, or financial services.

Why join Premium Operations?

Premium Operations is a collaborative, high‑performing team who work together to deliver accurate, timely and customer‑centred premium services. You’ll be part of a supportive environment that values learning, shared success, and continuous improvement.

This role offers:

• the opportunity to work within the largest operational team at ReturnToWorkSA, gaining broad exposure to employers across South Australia
• exposure to insurance, premium and legislative decision making
• a structured training program and ongoing coaching
• opportunities to build deep technical capability

About you

You will thrive in this role if you are:

• curious and analytical, with an interest in interpreting legislation and policy
• a strong communicator who can explain complex concepts clearly
• detail-oriented with a high level of accuracy
• resilient and able to manage competing priorities
• collaborative, positive, and team-focused

You will also bring:

• experience in insurance, financial services, or technical customer service (desirable)
• strong problem-solving skills and the ability to make evidence-based decisions
• confidence navigating multiple systems and maintaining accurate records
• a growth mindset and willingness to learn

Formal qualifications are not required; however, relevant study in finance or insurance is advantageous. Graduates in accounting, business, finance, or insurance, as well as individuals with underwriting, insurance advisory, or technical customer service experience, are encouraged to apply.

Special requirements

• work within a Monday-Friday roster
• may be required to work additional hours during peak periods
• leave restrictions apply between July and November
• reference checks and a Psychometric assessment (Hogan Express Report) will form part of the recruitment process

Position description

 Customer Advisor PD – Premium Operations - Insurance

The remuneration (excluding superannuation) for this position is:

Customer Advisor (Grade 3) – starting from $83,738.00

The final offer will be commensurate with the successful candidate’s qualifications, skills and experience.

How to apply

To be considered for this opportunity, please submit your expression of interest by submitting the following:

•  a tailored cover letter outlining your experience
•  your current resume

Please address your application to:

Les Campbell, Team Leader Premium Services.

Applications close at 5pm 23 June 2026.

If you have questions about the role, please contact ***********@rtwsa.com

Please note shortlisting and interviewing for this role will commence immediately, so we strongly encourage all candidates to put forward your applications as soon as possible. The role may close early if preferred candidates are identified.

About ReturnToWorkSA

At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury. Our services and those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible. We manage the collection of premium payments from registered employers and our invested funds to ensure we maintain a viable financial position that enables the delivery of quality support and services to injured workers.

In addition, we are the regulator of the Return to Work scheme and play the key role of protecting the integrity and fairness of the Scheme by monitoring and enforcing compliance with the Act and providing education and support about the health benefits of work.

Why join us? 

Experience a workplace culture that rewards your contribution and provides the development and support to help you reach your potential. We are committed to fostering a diverse and inclusive workplace where our people can genuinely make a difference to the lives of South Australians affected by work injury. At ReturnToWorkSA, you can expect a range of benefits including:

• An extensive wellbeing program
  • access to a broad range of wellbeing seminars, webinars and information sessions
  • a free onsite gym and bike storage
  • annual vaccinations, skin checks, seasonal fruit and corporate cup challenge
  • discounted corporate private health insurance
  • and a proactive EAP provider

• Flexible work options such as working from home
• Access to learning and development programs to enhance your personal and professional skill set and career development
• Modern offices with excellent amenities in the Adelaide CBD

Further information                  Candidates will also be assessed based on their ability to demonstrate personal and professional alignment with ReturnToWorkSA’s organisational values which are critical to our success: We care about people and sustainability; We are inclusive and innovative; We listen to understand; and We own our actions.

Inclusion and acceptance

ReturnToWorkSA is an equal opportunity employer, valuing difference and embracing diversity and we promote flexible ways of working, applicants are encouraged to discuss any workplace adjustments that might be needed as well as the flexible working arrangements for this role.

Still not sure?

We are proud to be recognised as an Endorsed Employer for All Women by WORK180. Research indicates that up to 60% of women and underrepresented groups may hesitate to proceed, even after completing a draft application. We firmly believe that diversity enhances the strength of every team, so even if you don’t tick all the boxes we still want to hear from you.

Appointment to this role is subject to satisfactory pre-employment checks, which may include a National Police Check and other relevant background checks.