Happytel Retail Group is seeking a driven and experienced Retail Manager to lead operations across our Marion 1 & 2 stores in SA and drive sales growth while delivering exceptional customer service. This role requires strong leadership, retail management experience, and high-level repair skills.

Locations

Marion 1: K111 Westfield, Marion 297 Diagonal Rd, Oaklands Park SA 5046

Marion 2: K214 Westfield Marion 297 Diagonal Road, Oaklands Park SA 5046

Key Duties & Responsibilities

Revenue Management

Achieve and exceed sales, gross profit, and KPI targets.
Monitor sales performance, analyze data, and identify opportunities.

Customer Service

Deliver outstanding customer service, handling complaints promptly and professionally.
Develop and implement strategies to enhance customer satisfaction and loyalty.

Inventory & Stock Management

Ensure optimal stock levels and oversee product ordering and returns.
Conduct regular stock checks, minimize shrinkage, and maintain secure stock management.

Staff Management

Recruit, train, supervise, and motivate staff across multiple stores.
Delegate tasks, manage rosters, monitor attendance, and conduct performance reviews.

Visual Merchandising

Maintain product presentation and signage compliance.

Financial Management

Manage wage budgets and monitor store expenses.

Compliance & Operations

Ensure compliance with company policies, procedures, and regulations.
Maintain store security and workplace safety.

Requirements

Minimum 1 year of Retail Manager experience in a similar field.
Proven track record in sales and team leadership.
Strong repair skills and experience in mobile phone and tablet repairs is essential for this role.
Excellent communication, problem-solving, and organizational skills.