Client Services Officer (Financial Planning)

Full-time | Adelaide

At PictureWealth, we're on a mission to help more Australians access quality financial advice through a combination of exceptional people and innovative technology.

We're looking for a Client Services Officer to join our team and support Advisers and clients throughout the financial advice process. This role is ideal for someone who enjoys administration, building relationships, and delivering great customer service, and is looking to build a long-term career within financial planning.

Whether you have experience in financial planning, banking, insurance, superannuation, customer service, or administration, we'd love to hear from you.

While PictureWealth is a national business with over 200 employees across Australia and Croatia, our Adelaide office is a small, close-knit team where you'll work closely with experienced Advisers and support staff, gaining valuable exposure and development opportunities.

• Supporting Advisers and clients throughout the financial advice journey
• Assisting with client onboarding and implementation of advice recommendations
• Preparing and processing client paperwork and applications
• Managing client enquiries and maintaining regular communication
• Liaising with product providers and internal stakeholders
• Maintaining accurate client records and workflows within XPLAN
• Supporting the team to deliver a seamless and professional client experience
• Learning and developing your knowledge of financial planning and advice

• Previous experience in administration, customer service, banking, insurance, superannuation, financial planning or a similar environment
• Strong communication and relationship-building skills
• Excellent attention to detail and organisational abilities
• A proactive attitude and willingness to learn
• Ability to manage competing priorities in a busy environment
• Confidence using technology and learning new systems
• A genuine interest in financial planning and helping clients achieve their goals

• Experience within financial planning or wealth management
• Experience using XPLAN
• RG146, Diploma of Financial Planning, or related studies
• Exposure to professional services or financial services environments

This role offers a genuine pathway into:

• Senior Client Services
• Associate Adviser
• Paraplanning
• Financial Advice

Work alongside Advisers and experienced Client Services professionals who are invested in your success.

PictureWealth continues to grow across Australia, creating exciting opportunities for career progression and development.

Enjoy a hybrid working environment that supports collaboration and flexibility.

Our Adelaide office is a supportive, collaborative team where you'll have the opportunity to make a real contribution and build meaningful relationships.

Benefit from our Shine Awards program, team celebrations, social events, and a culture that values its people.

If you're looking to build a rewarding career in financial planning and want to join a business that invests in its people, we'd love to hear from you.