Retail & Business Outreach Assistant

Are you a dynamic communicator who loves the energy of the retail floor but also possesses a strategic mindset for clinical growth? Do you have a genuine passion for guiding patients through their sleep wellness and CPAP compliance journey?

We are seeking a motivated, empathetic Retail & CPAP Outreach Specialist to bridge the gap between our everyday patient experience and our long-term business growth. In this dual-focus role, you will split your time between delivering exceptional, hands-on service to walk-in CPAP users and actively building local healthcare partnerships to drive new patient referrals.

Key Responsibilities:

Retail & Customer Experience 

• Guide the Sleep Journey: Welcoming walk-in patients and scheduled clients, troubleshooting their CPAP needs with empathy and clarity.

• Expert Product Matching: Educating patients on the latest sleep apnea technology, including mask fitting (nasal, full-face, and nasal pillows), humidifiers, travel CPAP units, and comfort accessories.

• Replenishment & Compliance Support: Assisting patients with resupply schedules (replacing cushions, filters, and tubing) to ensure long-term therapy compliance and optimal hygiene.

• Retail Operations: Managing point-of-sale (POS) transactions, maintaining a clean and inviting showroom, and managing inventory levels for top CPAP brands.

Business Outreach 

• Target Identification: Research and identify sleep physicians,  sleep clinics and dental sleep medicine practices who can benefit from our CPAP equipment, compliance solutions, or resupply programs.

• Pipeline Development: Build a robust pipeline of local medical practices and corporate clients to expand our regional market share in sleep therapy solutions.

• Referral Source Nurturing: Build and maintain strong, trusted relationships with prescribing physicians and sleep coaches to ensure our CPAP solutions remain their top recommendation. 

• Market Insights: Monitor local competitors and customer trends, sharing feedback with management to help shape new promotional campaigns.

What We’re Looking For:

We are looking for a hybrid professional who is both highly personable and goal-oriented.

• The Experience: At least 1–2 years of experience in retail sales, customer service, or an entry-level business development/sales role with a keen interest in CPAP therapy and sleep medicine disciplines. 

• The Mindset: A proactive, self-starter attitude. You don't just wait for customers to walk through the door—you think about how to bring them in.

• Communication Skills: Exceptional verbal and written communication skills, with the confidence to pitch to business owners and decision-makers.

• Tech Savvy: Proficiency with retail POS systems, basic CRM tools, and Microsoft Office (Excel, Word).

• Organisation: Strong time-management skills to successfully balance daily store duties with outreach targets.

Why Join Us?

• Competitive Compensation: A strong base hourly rate/salary plus the opportunity to significantly boost earnings through bonuses tied to sales targets.

• Vibrant Culture: Work with a supportive, creative team that celebrates your wins, Being part of The CLM Sleep Co. team which is pioneering to redefine the standard of sleep studies and wellness

• Development: Opportunities for training and professional growth

If you are ready to take your retail career to the next level and make a tangible impact on our business growth, we want to hear from you!