Document Support Operator

• Permanent full-time position
• Work from home/remotely
• Our HW Evolve approach includes hybrid and flexible working. WFH and from modern, open plan offices. We will provide you with WFH IT equipment plus reimbursement of up to $500 for additional equipment
• Competitive remuneration and our Hallstar reward and recognition program
• Learning and career development programs for all roles and levels
• Flexible leave options, including up to 26 weeks paid parental leave
• Office social events
• Genuine commitment to diversity, inclusion and wellbeing, and pro bono and community

Make the smarter choice. Come and thrive with us. Learn more about what Hall & Wilcox can offer you: bit.ly/HWbenefits

About The Role And Team

We have an opportunity for an experienced Document Support Operator to join our national Document Support team. Working in a team of 8 people and reporting into the Document Support Manager, you will provide efficient, friendly and professional word processing service to internal clients on a national basis.

This is a working from home / remote opportunity. The role is full-time (35 hours per week) and the hours will be from 11.30 am to 7.30 pm (AEST) Monday to Friday.

You will be responsible for:

• Digital transcription
• Copy typing
• Document comparisons
• Converting PDF documents to Word
• Combining PDF documents
• Working with PowerPoint including converting slides to new templates
• Manual edits
• Troubleshooting documents
• Formatting documents
• Compiling electronic binders
• Leveraging advanced document automation tools, including AI-assisted features, to improve efficiency and accuracy across document production workflows
• Identify opportunities to streamline processes through technology, proactively adopting new tools (including AI solutions) to enhance productivity and quality.

About You

You will ideally have the following skills and experience:

• Demonstrated experience in a legal document support role
• A minimum typing speed of 70+WPM with a high level of accuracy
• Strong digital transcription experience
• Extensive knowledge of Microsoft Office suite particularly working with Styles, Numbering, Formatting, Tracked Changes and Compare and PDFs
• Strong knowledge of other Microsoft Office products such as PowerPoint and Excel
• Experience troubleshooting documents
• Knowledge of legal and court documents
• Ability to work autonomously and as part of a team
• Reliable and punctual
• Excellent attention to detail
• Excellent interpersonal and communication skills
• Strong technical aptitude with a willingness to learn and apply emerging technologies such as AI-driven document tools to optimise workflows
• Demonstrated openness to innovation, with the ability to integrate automation and AI solutions into daily work to improve turnaround times and accuracy.

At Hall & Wilcox, we deliver outstanding legal services to corporate, public sector and private clients, both Australian-based and those offshore doing business in Australia. Our purpose is to enable our clients, our people and our communities to thrive.

We are known for having a great culture that puts people first. A culture where our purpose and values - our Hallmarks - are lived, not laminated.

We do great work, smarter. We’re passionate about the work we do and how it creates value for today and tomorrow. We’re famous for Smarter Law : smarter thinking to create smarter solutions. We embrace innovative thinking and technology. We listen. We partner. We solve.

Hall & Wilcox is a successful independent Australian law firm; a place to belong, with the freedom to learn and grow. We thrive together. We are diverse and inclusive; everyone is welcome and respected. We encourage applications from candidates of all cultural backgrounds (including First Nations), age, abilities, sexual orientation and gender identities.

Hear from our people about what it’s like to thrive at Hall & Wilcox: bit.ly/HWpeople

To learn more about Hall & Wilcox visit our website.

Are you ready to make the smarter choice? Let’s connect. Click apply to submit your application.

We are committed to supporting candidates with disability so that every candidate is offered a fair, equitable and supportive recruitment experience. If you require any adjustments or support to complete your application, or if you have any questions, please contact Jaimie Monahan, Senior Talent Acquisition Advisor on ***email_hidden*** for a confidential discussion.

This vacancy is being managed directly by the Hall & Wilcox Talent Acquisition team. We will contact our preferred agency partners should we require any assistance.

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