Administration Officer

Full Time | Adelaide | Embrace Speech Pathology

Are you an organised, proactive person who loves creating systems, supporting people and keeping things running smoothly?

Embrace Speech Pathology is a growing paediatric speech pathology practice supporting children and families across Adelaide. We are looking for a warm, professional and highly organised Administration & Operations Officer to become an integral part of our team.

This is much more than a reception role. You'll be the person who helps keep our clinic running efficiently, supports our clinicians and families, and contributes to the growth and organisation of the practice.

About the Role

No two days are exactly the same. You may be:

• Greeting families and creating a welcoming clinic experience.

• Managing phone calls, emails and new client enquiries.

• Scheduling and rescheduling appointments.

• Processing client payments, Medicare and private health claims.

• Managing client onboarding and service agreements.

• Maintaining digital filing systems and records.

• Coordinating office supplies and therapy resources.

• Supporting administrative projects and process improvements.

• Assisting with compliance, quality systems and audit preparation.

• Helping develop systems that keep the practice organised and efficient.

About You

We're looking for someone who:

• Has exceptional organisational skills and attention to detail

• Is confident communicating with families, children and professionals

• Enjoys creating systems and improving processes

• Can manage multiple priorities and work independently

• Is proactive, reliable and takes initiative

• Has strong computer skills and can quickly learn new software

• Demonstrates intermediate Office skills including proficiency with Microsoft Office applications and similar software packages

• Brings a positive, friendly and professional attitude to work each day

Desirable Experience

• Administration, reception or customer service experience

• Minimum 1-2 years of administration, reception or customer service experience required

• Experience in healthcare, allied health, disability or community services

• Experience with scheduling, billing or practice management systems

• Confidence using Microsoft Office, Google Workspace and spreadsheets

• Knowledge of the NDIS (desirable but not essential)

• Knowledge of Clinical software SPLOSE (highly regarded but not essential)

Why Join Embrace?

• Be part of a supportive and collaborative team.

• Make a genuine difference for children and families

• Variety in your role with opportunities to contribute beyond administration

• Ongoing learning and professional development opportunities

• Work within a growing and values-driven practice

If you're someone who thrives on organisation, enjoys helping people and loves creating order from chaos within a close knit team, we'd love to hear from you.

To apply, please submit your resume and a cover letter telling us why you'd be a great fit for the Embrace team.