Support Coordinator

About Plan Pilot

Plan Pilot is a registered South Australian-based NDIS provider committed to helping people with disability live more independently and achieve their personal goals. Known for its person-centred approach, Plan Pilot tailors support to each individual’s needs, preferences, and circumstances. The organisation is values-driven, flexible, and focused on empowerment - not just service delivery.

What’s it like to work at Plan Pilot?

• We have each other’s back: At Plan Pilot, we're more than just colleagues- we're a family. We Support each other through thick and thin, leading a helping hand whenever it's needed. Together, we face challenges head-on and help our participants soar to new heights.

• We laugh and cry together: We're not just here to coordinator support - we're here to share in our participants' joys and sorrows. We walk in their shoes, understand their struggles, and journey alongside them with empathy and compassion.

• Positivity is critical to success: When life gives us lemons, we make lemonade- with extra sugar! At Plan Pilot, we embrace positivity in everything we do. We find solutions, celebrate victories- no matter how small- and spread gratitude like confetti.

• Don’t give others what you don’t want: Respect is our guiding principle. We treat everyone- participants, colleagues and providers- with the same kindness and consideration that we'd want for ourselves.

About the Role

As a Support Coordinator, you’ll work closely with NDIS participants in Adelaide and surrounding areas, helping them understand and implement their NDIS plans. This is a highly flexible contractor role, with the ability to work up to full time hours with 20 - 30 participants.

This role is ideal for someone who is:

• Resilient and able to navigate challenges with confidence

• Hungry to learn and passionate about supporting others

• Smart in their approach to problem-solving

• Humble and collaborative, fitting well into a supportive team culture

Key Responsibilities

• Help participants understand and implement their NDIS plans

• Coordinate a mix of funded, mainstream, and informal supports

• Build participant capacity to manage their own supports

• Connect participants with appropriate services and community resources

• Monitor progress and adjust supports as needed

• Maintain accurate documentation and progress notes

Required Skills & Experience

• Background in social work, child protection, corrections, or similar human services

• Bachelors degree or higher in Social Work, Psychology or other related discipline

• Strong communication and interpersonal skills

• Ability to manage a caseload and work independently

• Current South Australian Driver’s Licence and access to a reliable vehicle

• NDIS Worker Screening Check (or willingness to obtain)

• Working with Children Check

• First Aid Certificate (ideal but not required)

Note: Registration with the Australian Association of Social Workers (AASW) is not required to apply, but may be needed if successful.

Desirable Skills & Experience

• Experience supporting people with psychosocial disability or mental health conditions

• Familiarity with trauma-informed practice

• Cultural competency, especially with Aboriginal and Torres Strait Islander and CALD communities

• Knowledge of local services in Adelaide and surrounds

• Prior experience with NDIS systems or support coordination