IT Support Specialist, Berri

About You We’re looking for an IT Support Specialist to join our team at Berri, supporting users across Australia and internationally. This role goes beyond a traditional service desk. You’ll be hands-on across devices, systems and day-to-day support, with exposure to a broader IT environment and the opportunity to build your capability over time. If you’re currently in a support role and looking for more variety, ownership and a clear development pathway, this is a strong next step. About The Role Reporting to the Client Services Team Lead, you’ll be the primary point of contact for IT support across the Berri site, while also supporting the wider business. You’ll work across Level 1 and Level 2 support, taking ownership of issues from initial contact through to resolution. PLEASE NOTE: This role is based at Berri (Riverland) and best suited to candidates based in Berri, or those open to commuting – we are 5 days per week on site What this role offers Broader exposure than a typical service desk roleEnd-to-end ownership of support requestsVariety across BAU support, troubleshooting and project workExposure to a global, multi-site IT environmentClear pathway into Systems Administration or Infrastructure roles Your responsibilities Provide Level 1 and 2 support across hardware, software and business systemsSet up, image and troubleshoot laptops and desktopsManage incidents and service requests through ITSM toolsSupport user onboarding, access and device lifecycle managementTroubleshoot across Microsoft environments (M365, Intune, Entra ID / AD)Contribute to documentation and continuous improvement of processes What this role needs 2+ years’ experience in IT Support / Service Desk / Desktop SupportStrong experience across Microsoft environmentsAble to troubleshoot and resolve technical issues independentlyStrong communication skills with a customer-focused approachProactive, organised and comfortable managing competing priorities Essential Qualifications 2+ years’ experience in a Help Desk / Service Desk or similar environment. Tertiary qualification in Information Technology or a related discipline desirable but not required. About Vinarchy Vinarchy is a global wine business bringing together a portfolio of well-known brands. As a newly formed organisation, we are building a consistent and scalable IT environment to support our teams across multiple regions. Please see our video for more information. To Apply Please submit your CV or a short expression of interest outlining your experience and interest in the role. At Vinarchy, we are dedicated to building a diverse, dynamic and inclusive culture and are proud to be an equal opportunity employer. Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre‑employment screening. If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know. Our Company Values Grow TogetherIntegrity In Every DropOwn Our ImpactSimplify To Amplify