Claims Specialist

Come join our Claims team on a permanent full-time basis.

Suncorp Group is all about being there for our customers in the Moments that Matter. We provide support and understanding for customers in some of their most challenging times, while finding outcomes to get them Back on the Road. This takes a special kind of person, someone who can pick up the ins and outs of insurance processes and deliver it to customers in a way that feels refreshingly simple. If you are naturally empathetic and find joy and pride in making a genuine difference, this role is for you!

This is a permanent, full-time role based in Adelaide, Brisbane or Melbourne.

• Be the primary point of contact for customers who have experienced loss or damage to their caravan, motorhome, or boat
• Manage a high-volume claim portfolio in a fast-paced environment.
• Handle a high volume of inbound calls efficiently
• Ensure our customers are proactively kept informed with accurate and clear information of claim progression and manage expectations
• Effectively manage customer expectations in line with our ‘Best Claims Practice’ philosophy
• Develop a clear understanding through effective listening of each customers claim and circumstance
• Action claims in accordance with customer service expectations and service level agreements
• Effective decision making and problem solving to ensure the best outcome for the customer and the company
• Maintain up to date records regarding all activity on the claim
• Customer and Stakeholder complaint resolution
• Ensure each claim interaction progresses the claim as far as possible towards completion
• Minimising the need for further rework or repeat contact from customers
• Ensure claims are managed in line with the General Insurance Code of Practice guidelines as well as internal processes

• Prior claims experience with portfolio management highly desirable
• High level of customer service experience
• Excellent communication skills both written and verbal
• Active listening skills
• High level of attention to detail and ability to prioritise
• Demonstrated decision making ability and critical thinking
• Computer literacy and experience navigating multiple systems

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

• $79,500 Inclusive of 12% Super
• Hybrid working - Working both in office and home
• Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
• Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
• Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
• Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

For over 100 years Suncorp Group has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

If you're looking for a role where you can make a meaningful impact while working in a dynamic and supportive environment, join Suncorp Group today! Your expertise and dedication will help us continue our mission of making a difference in people's lives and communities.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ***email_hidden*** for a confidential conversation.

Chase the Sun, apply online today! Your future at Suncorp Group awaits!