Payroll Team Leader

Who we are:

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), SmokeMart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others.  OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians.

With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

The Role:

Join OTR, part of Viva Energy Group, and play a key leadership role in delivering accurate, compliant, and timely payroll across a large, complex, multi-brand retail environment.

As Payroll Team Lead, you will provide strong technical leadership and day-to-day oversight of payroll operations, ensuring processes are robust, well-controlled, and continuously improving. Acting as a trusted partner to Retail Operations, you will enable seamless payroll outcomes delivered accurately and on time, every time while meeting all legislative, contractual, and governance requirements.

Key Responsibilities:

• Lead the end‑to‑end payroll process, ensuring all payroll cycles are delivered accurately, on time and in compliance with legislative and industrial requirements
• Provide hands-on people leadership to a team of Payroll Officers, growing capability, consistency and a culture of continuous improvement
• Act as the primary technical escalation point for complex payroll queries, calculations, corrections and interpretations
• Ensure strong payroll controls, reconciliations, audits and sign‑off processes are in place and adhered to
• Maintain a deep understanding of awards, enterprise agreements, payroll legislation and system configuration
• Identify and lead process improvement opportunities to reduce manual effort, errors and duplication
• Partner with HR, Retail Operations, Finance and Systems teams to resolve issues and improve payroll outcomes
• Manage payroll risks, incidents and remediation actions with clear communication and accountability
• Ensure payroll documentation, procedures and training materials are current, clear and fit for purpose

• Demonstrated experience leading payroll operations in a large, complex organisation
• Strong technical payroll expertise, including legislation, awards and enterprise agreements
• Proven experience improving payroll processes, controls and systems
• High level of accuracy, attention to detail and risk awareness
• Experience leading and developing a team in a high‑volume, deadline‑driven environment

About Viva Energy 

Join a team that values diversity. Viva Energy is a great place to be yourself. We believe in our people, trust in their positive intentions, and empower everyone to amplify their voice across the business. We value inclusion because that’s how we get the best outcomes. 

Awarded the WGEA Employer of Choice for Gender Equality for the past five years highlights that we are driven by our people and continuing our focus on making Viva Energy reflect the ever-changing face of Australia.  

We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.

Please note: This role is being sourced through Viva Energy Australia; therefore we will not be accepting applications via external recruitment agencies.

Note:  Only applications from candidates who hold full working rights for employment in Australia will be considered.